Make it right POLICY
If you don’t absolutely love your service at The Lash & Sugar Company, we will make it right. We want each woman to have the absolute best experience with their service. Should you not love your new lashes, wax, or sugaring for whatever reason, please contact us by phone within 5 days of your appointment and we will be happy to have a follow up appointment with you, free of charge to resolve any issues.
If you need to cancel your appointment please do so more than 24 hours before your scheduled appointment time to avoid a cancellation fee.
If cancelled within 24 hours, a fee of 50% of the appointment value will be charged.
If cancelled within 4 hours (or no-shows), clients will be charged the full 100% of the appointment value, as we are rarely able to fill the spot with such short notice.
If more than 15 minutes late to your appointment, we cannot guarantee full satisfaction of your results.
We will do our very best to fix and address your concerns. You are paying for the time, product, and other expenses used to provide you with a service. There will be no refunds on services for any reason. If you experience any issues please contact use within 5 days of your service so that we can correct it or issue a salon credit. Any concerns addressed after 5 days of your last appointment, or if you’ve failed to follow the proper aftercare instructions, you will be charged at full price for the service.
Children & Pet POLICY
Our company offers a soothing environment for all clients and staff. Keeping that as our focus; we do not allow babies, children under 10 years of age or pets in the artistic space. This policy is also for the safety of your children/pets and our stylists/clients, as you or they are not able to attend to your children or pets during the appointment. If you need to bring your baby, child or pet in for your appointment please make your stylist aware before your scheduled time, so we can try to accommodate you.